If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original product packaging
• Returned items must have no visible signs of wear or use
• Custom or made-to-order items may not be refunded unless the item is incorrect
• Custom or made-to-order items may only be returned at the point when the item is handed over to the customer, returns may not be made after the item has been given to the customer.

To initiate a return, please complete the following steps:

1. Email info@inkspersonalized.co.uk stating your intent to return, the order reference, and the reason for return, Or bring the items back to our shop.

Additional Information:

• Refunds may take up to a week to process
• We aim to get replacement products completed within the same lead time as the original order, however, this is not guaranteed.
• We cannot offer refunds or any kind of compensation for damage to a customers own garments